Refund Policy
Refund Policy
Thank you for choosing JoinGroupSX. We are committed to providing you with the best possible service. Please read our refund policy carefully before making any purchase.
1. General Policy
All purchases made on JoinGroupSX are non-refundable unless otherwise stated. Due to the nature of digital products and services, once an order is completed, it cannot be reversed, cancelled, or refunded.
2. Refund Eligibility
Refunds will only be considered in the following cases:
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Service Failure: If we fail to deliver the service as promised and cannot resolve the issue within a reasonable time.
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Duplicate Payment: If you are accidentally charged twice for the same service.
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Unauthorized Transactions: If your account was used fraudulently without your consent (requires evidence and investigation).
3. Non-Refundable Cases
We do not offer refunds for:
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Change of mind after purchase.
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Incompatibility with your devices, accounts, or personal preferences.
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Temporary service downtime due to maintenance, upgrades, or unforeseen technical issues.
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Misunderstanding of service description or features (please read carefully before purchasing).
4. How to Request a Refund
If you believe you are eligible for a refund, please contact our support team at joinGroupsX@gmail.com within 7 days of your purchase. Provide the following details:
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Full Name
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Email Address used for the purchase
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Order ID
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Reason for requesting a refund (with evidence if necessary)
Our team will review your request and respond within 5-7 business days.
5. Chargebacks
Initiating a chargeback without contacting us first may result in the suspension or termination of your account on JoinGroupSX. We encourage you to work with us to resolve any issues before disputing a charge with your bank or card issuer.
6. Changes to This Policy
JoinGroupSX reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Please review this page periodically for any updates.
If you have any questions about our Refund Policy, please feel free to contact us at joinGroupsX@gmail.com.